Returns
We want you to be satisfied with your purchase.
If you believe there is a problem with your order, please contact us as soon as possible after receiving it. Include your order number and details of the issue so we can assist you.
Change of Mind
We generally do not accept returns or exchanges for change of mind unless otherwise agreed.
Please choose your products carefully before completing your purchase.
Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged, or is different from what you ordered, please contact us as soon as possible.
To help us assess the issue, we may ask you to provide:
- Your order number
- Photos of the product and packaging
- A description of the issue
Once reviewed, we will advise you of the available resolution.
Age-Restricted Products
For hygiene, safety, regulatory or other applicable reasons, some products may not be eligible for return once opened or used.
This does not affect any rights you may have under Australian Consumer Law.
Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Shipping Costs
Whether delivery or return shipping costs are refundable will depend on the reason for the return and your rights under applicable consumer law.
If an item is confirmed to have a major problem or otherwise qualifies for a remedy under Australian Consumer Law, your statutory rights will apply.
Australian Consumer Law
Our returns and refunds process does not exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Need Help?
If you have a problem with an order or would like to request a return or refund, please contact us through our Contact Us page and include your order number.