Last updated: October 2026
MISTWAVE (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit MISTWAVE, make a purchase, create an account, contact us or otherwise use our website and services.
1. Information We Collect
Depending on how you interact with our website, we may collect information including:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase information
- Account information
- Delivery and tracking information
- Communications you send to us
- Device, browser and website usage information
- IP address and other technical information
We only collect information that is reasonably necessary to operate our website, process orders, provide customer service and improve our services.
2. Payment Information
Payments made through our website may be processed by third-party payment providers such as Stripe, including supported payment methods such as Apple Pay, Google Pay and Link where available.
Payment providers may collect and process payment information in accordance with their own privacy policies.
We do not generally store your complete credit or debit card details on our website.
3. How We Use Your Information
We may use your personal information to:
- Process and manage orders
- Arrange delivery and provide tracking information
- Process payments, refunds and returns
- Create and manage customer accounts
- Respond to enquiries and provide customer support
- Send transactional emails relating to your order
- Prevent fraud and protect the security of our website
- Maintain and improve our website and services
- Analyse website performance and usage
- Comply with applicable legal and regulatory requirements
4. Delivery and Service Providers
Where necessary to fulfil your order, we may provide relevant information to delivery companies, logistics providers and other service providers.
For example, a delivery provider may receive your name, delivery address, phone number and information necessary to complete your delivery.
We only provide information reasonably necessary for the relevant service.
5. Cookies and Analytics
Our website may use cookies and similar technologies to operate essential website functions, maintain shopping carts and sessions, remember preferences, improve website performance and understand how visitors use our website.
We may use analytics services such as Google Analytics to help us understand website traffic and usage.
Some third-party services may also use cookies or similar technologies in accordance with their own privacy policies.
6. Customer Accounts
If you create an account with us, we may store information associated with your account, including your contact information, addresses and order history.
You are responsible for keeping your account credentials secure.
Please contact us if you believe your account has been accessed without authorisation.
7. Marketing Communications
Where permitted and where you have provided the necessary consent, we may send you marketing communications about products, offers or updates.
You may unsubscribe from marketing communications using the unsubscribe option provided in the communication, where applicable.
Transactional communications relating to an order or account may still be sent where necessary.
8. How We Share Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
- Payment processors
- Delivery and logistics providers
- Website hosting and technology providers
- Email and communication service providers
- Analytics and security providers
- Professional advisers where necessary
- Government authorities or regulators where required by law
9. International Data Processing
Some of the third-party services we use may process or store information outside Australia.
Where this occurs, information may be subject to the privacy and data protection laws of the country in which it is processed or stored.
10. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, fraud prevention and legal or regulatory requirements.
Information that is no longer required may be deleted, anonymised or securely disposed of where appropriate.
12. Access and Correction
You may contact us if you would like to request access to, or correction of, personal information we hold about you.
We may need to verify your identity before processing certain requests.
13. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.
The latest version will be published on this page with the updated date.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: support@melcig.com