Where do you deliver?
We offer local delivery to selected Melbourne areas and shipping to eligible addresses across Australia.
Enter your delivery address or postcode at checkout to see the available delivery options for your location.
How much does delivery cost?
For eligible Melbourne local delivery areas:
- Orders under $200: $12.95
- Orders of $200 or more: Free local delivery
For other locations, available shipping options and charges will be displayed at checkout.
How can I pay for my order?
We accept secure online payments through the payment methods displayed at checkout.
Depending on your device and eligibility, available options may include card payments, Apple Pay, Google Pay and Link.
Pay on Delivery may also be available for eligible local delivery orders.
How do I know if my order has been confirmed?
After successfully placing an order, you should receive an order confirmation by email.
Please check your spam or junk folder if you cannot find the email.
If you still cannot locate your confirmation, contact us and provide the name and email address used to place the order.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will try to assist where possible, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.
How long will delivery take?
Delivery times depend on your location, delivery method and carrier conditions.
Any delivery timeframe provided is an estimate and may be affected by weekends, public holidays, weather, carrier delays or other circumstances outside our reasonable control.
How can I track my order?
Where tracking is available, tracking information will be provided after your order has been dispatched.
You can use the tracking link provided in your dispatch email or visit our Track My Order page.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photos of the item and packaging where applicable
We will review the issue and advise you of the next steps.
Can I return an item if I change my mind?
We generally do not accept returns or exchanges for change of mind unless otherwise agreed.
This does not affect any rights you may have under Australian Consumer Law.
Please see our Returns & Refunds page for more information.
Do I need to be 18 to purchase from your website?
Some products available on our website are intended only for customers aged 18 or over.
Where age restrictions apply, customers must comply with the applicable age requirements and our Age Restrictions policy.
Do you offer international shipping?
Currently, available delivery destinations are determined at checkout.
If no shipping option is displayed for your address, we are currently unable to deliver the order to that location.
How can I contact you?
For product, order or delivery enquiries, please contact:
support@melcig.com
For order-related enquiries, please include your order number so we can assist you more efficiently.