We’re Here to Help
Have a question about a product, your order or delivery?
Our customer service team is here to help. Please contact us using the details below and we’ll get back to you as soon as possible.
Email Us
Email: support@melcig.com
For order-related enquiries, please include your order number so we can assist you more efficiently.
Order Enquiries
When contacting us about an existing order, please provide:
- Your order number
- The name or email address used to place the order
- A brief description of your enquiry
If your enquiry relates to a damaged or incorrect item, please include clear photos where possible.
Delivery & Tracking
If your order has already been dispatched, please check the tracking information provided in your dispatch confirmation email.
You can also visit our Track My Order page for available tracking information.
Business Hours
Customer enquiries are reviewed during our normal business hours.
Responses may take longer during weekends, public holidays or periods of high demand.
Important
Please do not send sensitive payment information, passwords or full card details by email.