Last updated: October 2026
Welcome to MISTWAVE.
These Terms & Conditions (“Terms”) apply to your use of our website and to purchases made through MISTWAVE (“we”, “us” or “our”).
By accessing our website, creating an account or placing an order, you agree to these Terms.
1. Website Use
You may use our website for lawful personal shopping and information purposes.
You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious software, or use the website in a way that violates applicable laws.
We may restrict or suspend access where reasonably necessary to protect our website, customers or business.
2. Product Information
We aim to provide accurate product descriptions, images, specifications, prices and availability.
However, colours, packaging, appearance or other product details may occasionally differ from images displayed on the website.
We may correct errors or update product information where necessary.
3. Prices
All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.
Product prices, promotions and availability may change from time to time.
Any applicable delivery charges will be shown during checkout before you place your order.
4. Orders
Submitting an order does not necessarily mean that we have accepted the order.
After you place an order, you may receive an automated order confirmation acknowledging that we have received it.
We reserve the right to cancel or decline an order where reasonably necessary, including where:
- A product is unavailable
- There is an obvious pricing or product information error
- Payment cannot be authorised or verified
- We reasonably suspect fraudulent or unauthorised activity
- We cannot deliver to the address provided
- The order does not comply with applicable age or legal requirements
If we cancel an order after payment has been received, any amount due to be refunded will be returned using an appropriate payment method.
5. Payment
Available payment methods are displayed at checkout.
Online payments may be processed through third-party payment providers such as Stripe and supported payment methods such as Apple Pay, Google Pay or Link where available.
Pay on Delivery may be available for eligible local delivery orders.
You must provide accurate and authorised payment information when placing an order.
6. Delivery
We offer delivery to eligible locations as displayed during checkout.
Available delivery methods, charges and eligibility may depend on your delivery address, postcode and order value.
Please ensure that your delivery information is complete and accurate before placing your order.
Once an order has been dispatched, we may not be able to change its delivery address.
Delivery estimates are provided as a guide and are not guaranteed. Delivery may be affected by carrier delays, weather, public holidays or other circumstances outside our reasonable control.
For further information, please see our Shipping & Delivery page.
7. Age-Restricted Products
Some products offered through our website may be subject to age restrictions.
Where a product is restricted to persons aged 18 or over, you must be at least 18 years old and legally permitted to purchase and possess the product.
By purchasing an age-restricted product, you confirm that you satisfy the applicable age requirements.
We may request age or identity verification where reasonably required.
We reserve the right to refuse or cancel an order where applicable age requirements cannot be satisfied.
Please see our Age Restrictions page for further information.
8. Returns and Refunds
Returns, exchanges and refunds are handled in accordance with our Returns & Refunds and Refund Policy pages and applicable Australian consumer law.
We generally do not accept change-of-mind returns unless otherwise agreed.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Consumer Law.
9. Product Availability
Products may become unavailable without notice.
Adding an item to your cart does not reserve that product.
If an ordered product becomes unavailable after an order is placed, we will contact you where appropriate and provide an available resolution, which may include a refund.
10. Promotions and Discount Codes
Promotional offers, discount codes and special pricing may be subject to additional conditions.
Unless otherwise stated, promotions cannot be exchanged for cash and may not be combined with other offers.
We may withdraw or modify a promotion where reasonably necessary, subject to applicable law.
11. Customer Accounts
You are responsible for maintaining the confidentiality of your account credentials and for information provided through your account.
Please notify us if you believe your account has been accessed without authorisation.
We may suspend or restrict an account where reasonably necessary for security, fraud prevention or misuse of our services.
12. Intellectual Property
Unless otherwise stated, the website design, text, graphics, logos and other original website content are owned by or licensed to us and are protected by applicable intellectual property laws.
Third-party product names, brands, trademarks and images remain the property of their respective owners.
You may not reproduce or commercially use website content without appropriate permission.
13. Third-Party Services
Our website may use or link to third-party services, including payment, delivery, analytics and other technology providers.
Your use of third-party services may also be subject to their respective terms and privacy policies.
14. Liability
To the extent permitted by law, we are not responsible for indirect or consequential loss arising from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or limit liability, consumer guarantees or other rights that cannot lawfully be excluded or limited under law.
15. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use and protect personal information.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, services, business practices or applicable requirements.
The latest version will be published on this page with the updated date.
Changes will apply as permitted by applicable law.
17. Contact Us
If you have questions about these Terms or an order, please contact us:
Email: support@melcig.com